I logged into the game this morning and received the following notice:
PENALTY FLAG
WARNING
This account has been found in violation of the User Agreement and has had its coins reduced and access to the Auction House temporarily disabled. Further breaches may result in additional actions taken against this account up to and including banning the account.
My coins have been reduced to 100,000 from between 1.5million and 2million.
I do not understand this. I am a clean player. I have not purchased coins. I only have one account and have not made any kind of transfers. The coins I had were coins that I earned through legitimate grinding (I'm a level 73) and perfectly normal activity in the Auction House.
I have submitted a ticket to Customer Service. In past experiences, they have requested that I post on these forums, so I'm doing so.
This is extremely frustrating. If I cannot find out from EA why I was penalized and if I cannot get my coins and AH access restored, I think I am done with this game.
UPDATE: I just received 1.5 million back from EA. I have no idea if that's everything they took, because I didn't take a screenshot last night. But it's pretty close. I still can't access the AH, but it's at least a good sign.
Welp, looks like someone has rolled a bunch of posts into this one.
Both my initial case with EA Help and my initial email to lets_talk@ea.com were closed on Friday with the message: "We’re happy to let you know that we’ve returned your missing Coins in Madden Mobile." No mention of the AH ban.
I could not reopen the lets_talk case, but I reopened the EA Help case and received another generic response that I needed to contact lets_talk@ea.com.
So I opened a second case this morning with lets_talk@ea.com with the following requests:
I would recommend that everyone in this thread do the same.
In the meantime, it would be wonderful if one of the Community Managers would chime in with some information regarding the justification for and length of these AH bans. Thank you.
Just don't understand whats happening. Is there honestly absolutely no body to tell us whats going on? Flag us, take our coins, suspend our Auction House, give back our coins, tell us it was a mistake but still have auction house down day 5 now. I am being forced to level players I dont want to, make sets Ive been saving up for others because my bench is full 1200/1200. I have packs I cant even open. No reason to buy more if I cant open them anyways..can anyone atleast acknowledge we are alive?? That the problem is real?
My EA Help case was marked Resolved again, and I was offered this beautiful assurance:
"Let me share the studio are aware of this issue and are continuing to monitor the situation. I will suggest you to keep playing the game fairly and you will get the access automatically. There is no ETA at the moment but studio would not make you wait longer."
I think I'm done pushing this issue through EA Help for the moment.
I haven't heard back from lets_talk@ea.com, but the Updated time on my case has changed a few times. So maybe it's being assigned to someone with a bit more knowledge and authority. We'll see. Studio would not make me wait longer.
The closest thing I have to hope right now is refreshing the My Cases page to see if the Updated time changes on my case.
Man, that was a pathetic sentence to type.
I finally got a response, and it appears to be the same form letter that many others have received:
Product Name: Madden NFL Mobile
Thank you for contacting us regarding the action that was taken on your account.
The action pertains to the following violation:
Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items
After thoroughly investigating your account and concern, we found that your account was actioned correctly and will not remove this sanction from your account.
When the suspension period ends, you can log back into your account.
Again, I did none of those things. This does not tell me specifically why I was targeted with this ban. It does not tell me when the suspension period will end. And it does not tell me how I can avoid getting banned like this again.
This is incredibly frustrating. I missed out on the AH during the biggest promo of the year so far, and I still do not know why. I have lost millions and missed out on millions more and I still do not know why. I do not know when or if I will ever get back in the AH. And even if I get back in, I still have no idea how to avoid getting banned again in the future.
EA is showing a level of disregard for their active players that borders on contempt.
I've been patient, waiting for clear communication or a resolution. But this latest message is neither. I will no longer give EA any of my money. I will start the process to get refunds for the money that I have spent this season. And if the ban is not lifted soon, I will probably walk away from the game.
