I am a 91 OVR and am lvl 30 in Madden Mobile 18 IOS. Two days ago all the coins from my account were taken from EA. I was then giving back all my coins by EA. As a result, it currently says that my auction house in unavailable. What should I do to fix this problem and who can I talk to?

I logged into the game this morning and received the following notice:PENALTY FLAGWARNINGThis account has been found in violation of the User Agreement and has had its coins reduced and access to the Auction House temporarily disabled. Further breaches may result in additional actions taken against this account up to and including banning the account.My coins have been reduced to 100,000 from between 1.5million and 2million. I do not understand this. I am a clean player. I have not purchased coins. I only have one account and have not made any kind of transfers. The coins I had were coins that I earned through legitimate grinding (I'm a level 73) and perfectly normal activity in the Auction House.I have submitted a ticket to Customer Service. In past experiences, they have requested that I post on these forums, so I'm doing so. This is extremely frustrating. If I cannot find out from EA why I was penalized and if I cannot get my coins and AH access restored, I think I am done with this game.UPDATE: I just received 1.5 million back from EA. I have no idea if that's everything they took, because I didn't take a screenshot last night. But it's pretty close. I still can't access the AH, but it's at least a good sign.

Thanks. It's partially worked out. I am still blocked from accessing the AH, and I have no idea when that will be lifted. So that is frustrating. But I know that there are many, many others in the same boat.

Yeah Im confused as hell at whats going on. Woke up yesterday morning and logged in before work like everymorning. (Have about 10 minutes) to collect packs and play a couple live events. While clicking throough to accept everyrhing got hit with a red flag or was red flagged. Was clicking through so fast didnt see a whole lot of message. Coins dropped from 1.6 mill to 100k. Didnt have time to message in then so when I logged back in when I got home from work and I had my original coins again. So I didnt think much of it until I tried to go in AH. Been 2 days now and still cant get in. Dont have money to blow on the game so anything i have is from grinding, with occasional good card to sell so not sure why I was flagged in the first place. I have re- read the ToS at least 20 times to see if I keep missing something or if Im breaking any rules, but I havent come across anything. I assumed getting my coins back, EA had acknowledged they made a mistake. Auction house remains down though..So is my account good? Flagged? Is non acess to Auction house a glitch? Am I being punished for something? Just want know where I stand and if I did do something wrong please do tell so I dont do it again..Please advise, Thank you

@EA_Barry where you at?Called, dm’d Twitter acct, submitted a case, emailed, posted on your forums, did every single troubleshooting method- still the auction house is unavailable.Please help.

Day 5 in the books and still no response from EA.Can somebody at EA please at least just acknowledge our existence???

Auction House Is Currently Unavailable in Madden Mobile 18...

59 Replies

Anonymous
9 years ago
I guess im not getting 94 deion
Anonymous
9 years ago
This is disgraceful, it has been a full week since the suspensions and they still haven’t even fully addressed the whole issue
Anonymous
9 years ago
I've heard it's because people who aren't adept at AH flipping are upset they can't hustle. People who just make alot of in-game money without spending alot of cash got AH banned as a way of saying "slow down". I've also heard it could be some glitch in their game to cause reposting. If so than we are being punished for their mistake in-game even if you didn't realize it was happening. I would repost everything till it sold with so many items up at a time I could never tell. Honestly I wouldn't care at this point either way if they would just man up and say something. It is absolutely cowardly because they were told not to respond by superiors who can't do their job and make stupid decisions with misguided power plays. I hope anybody woth ban is firmly keeping their wallets closed until this is resolved. Worst of all you go on YouTube and ALL the cheaters are STILL THERE!
plsnuttinme
9 years ago
Except that it didn’t happen
Anonymous
9 years ago
Me too It has now been over a week since I got "banned" for no apparent reason. The only reason that it may be is that the believe I bought coins because I had 9 million coins in my account but this was all due to the sales of MF Adrian Peterson that I got in a free Jack-O-Lantern from EA not from the purchase of coins.
I am just wanting to know from EA when I can get access to the Auction House once again.
Anonymous
9 years ago
I ended up contacting Apple about the issue. The goal of my request to Apple was to express concern over the money I paid them and EA for Madden Cash on a game that no longer had the functionality and use that it was originally intended to provide.

I contested the $169.96 I paid on 4 separate in game purchases for Madden Cash. I provided a myriad of screenshots to demonstrate that it was happening to countless Madden Mobile users expressing frustration on public forums. I made it clear that I would prefer to simply have full use of the game and keep everything I paid for and earned but EA wasn’t able to show a resolution to the issue and refused to provide a date for resolution.

The iTunes representative was very friendly, apologized, and refunded my entire in game purchase amount. Case closed.

In the end Apple simply pulls the revenue back from the developer in a situation like this. I don’t quite understand why a developer would procrastinate in finding the fix. In my own personal opinion, a reasonable timeframe for an issue of this type is not weeks like this one is trending towards.
Anonymous
9 years ago
I finally got a response, and it appears to be the same form letter that many others have received:
Product Name: Madden NFL Mobile
Thank you for contacting us regarding the action that was taken on your account.
The action pertains to the following violation:
Promote, encourage or take part in any activity involving hacking, cracking, phishing, taking advantage of exploits or cheats and/or distribution of counterfeit software and/or virtual currency/items
After thoroughly investigating your account and concern, we found that your account was actioned correctly and will not remove this sanction from your account.
When the suspension period ends, you can log back into your account.
Again, I did none of those things. This does not tell me specifically why I was targeted with this ban. It does not tell me when the suspension period will end. And it does not tell me how I can avoid getting banned like this again.
This is incredibly frustrating. I missed out on the AH during the biggest promo of the year so far, and I still do not know why. I have lost millions and missed out on millions more and I still do not know why. I do not know when or if I will ever get back in the AH. And even if I get back in, I still have no idea how to avoid getting banned again in the future.
EA is showing a level of disregard for their active players that borders on contempt.
I've been patient, waiting for clear communication or a resolution. But this latest message is neither. I will no longer give EA any of my money. I will start the process to get refunds for the money that I have spent this season. And if the ban is not lifted soon, I will probably walk away from the game.
nay1017
9 years ago
It’s obvious that EA doesn’t care about us ppl that they incorrectly punished. No Auction House for weeks simply because I played too much and that made them suspicious. Anyone here who would spend another cent on any of their products is a fool.
Customer service is pathetic.
Anonymous
9 years ago
If you have spent real money obtaining items cleanly, you can organize a class action law suit on the bases of fraud. If you get the right court into this, EA can be sued for commission of fraud since real money is involved.

Forum Discussion

Auction House Is Currently Unavailable in Madden Mobile 18...

59 Replies

Featured Places

Madden NFL Mobile

Recent Discussions

Training points

Team Player V Goal Not Giving Reward

App won't open on Android.

EA SUPPORT is better know as LACK OF SUPPORT

Madden NFL 26 Mobile GOAT