Black screen on NFL overdrive

I do notice a shared chipset on a few of these devices, it might be a factor. 

I have this same issue on a new phone I bought an Oppo Reno Z. The EA logo flashes as usual, then the screen goes blank and after about 10 seconds you can hear the music start playing.

@EA_David 

@BroncosNZ99Exact same problem here on a brand new phone well a couple months old. I played goofy overdrive with it but soon as this new game started absolute nothingness well except the audio... Man the money I will save from not playing this, I can buy me a new PlayStation or something like that and a new TV from the money  I will save not playing this!! Balls in your park EA, all I know is my league is getting better and better, soon I will be so far behind that there will be no point in even starting this season... So either way I will be saving around $600 to $1500 for other things or y guys fix this stupidity....

@EA_David  any update on this?

Hello guys.

I have the same problem on Redmi 6A. Android 8.1.0. All things up date and tried and still the same Black screen and music. Can You EA fix that? Thanks!!

@EA_Davidany fix for this yet I spent money on the game and now can't play. 

Sorry, but unfortunately there are some devices the game won't run on. Can I check what devices you're trying to use, and any troubleshooting steps tried?