Community ManagerHey @DavidBowWowie.
When you have the chance would you mind running through some troubleshooting to see if it helps? We have some steps for both iOS and Android devices:
- iOS
- Android
Let me know how that goes when you've been able to give it a try. Thanks!
/Kent
Hi Kent,
I've been dealing with the same issue. It seems to be happening after every rushing play on offense and after every play on defense. The screen will just go black and often times I need to hit the phone's back button repeatedly just to get back into the game. I play Madden Mobile 21 on a Samsung S20.
I've tried uninstalling and reinstalling the app. The app is up to date. I've tried various visual settings in the game and I've canceled all of the battery saving modes on the phone. I've cleared app cache, restarted my phone, and everything else that can be found in the troubleshooting page you referenced but no avail.
Is there anything else you can suggest (other than abandoning this game altogether)?
Thanks,
Amir
Community ManagerThank you for the details!
Does it matter which playbook you're using? If you haven't already, can you try switching to a different one to see if that makes any difference at all?
/Kent
im dealing with the same issue if it cant be fixed def deleting the game.
Any update on this bug? I also have this problem since the begining of the season, I am using a Samsung Galaxy S20 +.
Community ManagerHey, everyone.
For those still impacted by this after 12/30/20 can you direct message me the following below to swing over to the team. They need some more examples.
Also I am waiting for and update, I sent the information but never reply to me!!!
@EA_Blueberry If EA has a plan to fix this issue, could you share it here?
After updating the latest version, this bug seems to be resolved.
