OVR boost not being applied

I have invested significant money into improving my team and supporting Madden Mobile as paying customer. 

The enhancements that I have paid for are not being applied in LvL, League Siege, and H2H matches. Those enhancements, that I paid for, are now being applied to the lower OVR, disadvantaged teams I match against. 

I have patiently waited for this to be fixed but nothing has happened. Can someone please let me know why why this is happening, when it will be fixed, and if it won’t be fixed, how I am refunded services not provided?