@EA_KentYes, I've tried it on the middle and lowest graphic settings and still get the problem both on offence and defence. Seems to be mainly when a tackle is made. Sometimes the black screen will go after 4 seconds, but sometimes it doesn't go at all. Pressing the back button makes the black screen disappear for a split second but not enough time to press anything.
I have the exact same problem with a similar phone. I'd love a fix for that.
Community ManagerThanks for giving it a try?
Does it seem like it's happening with particular game modes, or is it just any time you're playing no matter what?
/Kent
Community ManagerHi @bobby1075,
Got it, thanks. Is your Madden NFL 21 Mobile account linked up with a Facebook, Google Play, or Apple ID? If so, can you try uninstalling and reinstalling the game to see if that helps at all? If you're playing on a Guest account, I would not recommend uninstalling the app without linking up the account first so your progress is saved. For more information on how to link the accounts check out the EA Help website.
Let me know if you're still running into the same black screens after reinstalling the app.
/Kent
