Bug - screen goes black when tackled on rushing plays

Hi @bobby1075, 

Got it, thanks. Is your Madden NFL 21 Mobile account linked up with a Facebook, Google Play, or Apple ID? If so, can you try uninstalling and reinstalling the game to see if that helps at all? If you're playing on a Guest account, I would not recommend uninstalling the app without linking up the account first so your progress is saved. For more information on how to link the accounts check out the EA Help website. 

Let me know if you're still running into the same black screens after reinstalling the app. 

/Kent

Hi EA_Kent,

I'm having the same issue as has been described in this thread.

I use a Galaxy S20 and I've tried the troubleshooting actions you've suggested:

- I reduced my graphics settings to the lowest level

- I uninstalled and reinstalled the app

The only gameplay option where I find that this isn't an issue is in LvL tournaments. In all other games: seasons, arena, challenges involving games (like win the game after halftime, win in the 4th quarter, win in OT, etx...), this issue persists.

Are you guys working on this issue? Is there some kind of setting on my phone that can help fix this problem?

Thanks,

Amir

Hey, all.

Please DIRECT MESSAGE ME the following details so the team can get your account examples:

• Phone type
• Software version of your device
• Madden USER ID (Go to Settings>Top right corner is a number)

Hi EA_Blueberry,

I DMed you with the information you request, however I haven't received a response. Did you get my message. Is there an ETA for a response?

Thanks

Did u guys get any news from EA about this issue? Got it too and really hoping for a fix

Hi,

I bought a new Samsung S20 5G (model SM-G981B/DS) 3 days ago. It's completely updated to Android 10 with UI 2.5.

I'm having the same trouble with screen turning to black during drive based play. Immediately after a play is called dead it turns black, mostly it lasts about 5 seconds and then it's ok.

I can't see the animations at the end of the play. In LvL it's not always, and if it happens, it lasts 1 or 2 seconds. In season it happens on O and D, but more frequently it doesn't turn back to normal, resulting in delay of game. In Arena it's also tough to stay under the 10 minutes limit from time to time. To my knowledge it happens on pass and run plays.

Regards

As far as i can see we all have Galaxy S20s or its variants. All of them got a 120 Hz refresh panel. Maybe EA has no proper support for that since most Android Games are capped at 60 Hz. I you are already in touch with EA support, you might pass over this idea so they can take a look at

I tried with changing the frequency to 120Hz and 60Hz. Also lowered pixelrate. Both had no influence. 

It for sure is impossible to play Arena tournaments with this problem. I had to get my old phone back to play. It for sure can't continue like this. We're missing out on a lot like this, but we all know EA doesn't compensate for it.

My league mates will go berserk, but ima quit if it's not resolved quickly. 

Regards

Thank you for the account examples. I've only received a couple of account examples thus far, so if any of you haven't sent me a DIRECT MESSAGE yet with the details I requested earlier in the thread, it would help our teams out a ton.

Can you all respond back to me here next time it happens to you? They could use a timestamp on when this happened to determine what went wrong from the back-end the moment you experienced it. 

Next time it happens, immediately respond here in this thread so we know when it happened to you.

Thanks!

Hi EA_Blueberry,

It just happened to me while playing the Rttp Tournament.

It literally happens every time I play.

Thanks

@EA_Blueberry just PM'ed you with detailed examples. Hope it helpes

On season mode it's the worst, screen stays black more often then it clears. I've been trying to just tap where I know the right spot is. On quick double tap I get results, it selects the corresponding type or play. Even scrolling seems to work. It's still under 50% success rate, but it's something. Might also help development team?

Here are some more reports across several boards. All have same issue and all using a Galaxy S20 Series phone

https://answers.ea.com/t5/Madden-NFL-Mobile/Black-Screen/td-p/9437930

https://www.reddit.com/r/MaddenMobileForums/comments/i405vo/black_screen_on_samsung_phone/

https://www.reddit.com/r/MaddenMobileForums/comments/il2n54/note_20_issues/

With the new update I can't run the game on my old phone anymore. Please fix this ASAP. Like this one can't play the game and enjoy it anymore.

In season mode (needed for AB achievements) it stays dark more often than it clears. Only option is selecting plays in the dark.

And Arena is a constant time pressure. I can only hope it doesn't get worse in lvl!

I can't imagine that there's no one at EA development team that has a Samsung S20 or Note to reproduce the problem. When tracking the test account, can't imagine it being that hard to find the problem. It's getting more and more frustrating, annoying, hindering, ....

I need season mode and Arena to complete goals/achievements, but like this I can't commit to it. 

Is there any hope this will get fixed shortly? 

Regards

Hi EA_Blueberry,

The community of Madden players (including me) have complained without end since the beginning of the season about bugs in your game, and yet for some reason your developers haven't been able to fix them. This is insanely frustrating. Madden has been such a reliable provider of top quality games throughout the years, but this year has been a massive disappointment. Hopefully you can at least provide some update regarding how this issue is being handled, or if there is a solution in sight.

Sincerely,

A disappointed fan

You're damn right Terry. Nothing more frustrating than providing data and getting no updates whatsoever. A mere "we were (un)able to reproduce the error and are now looking for a solution." is the bare minimum.

For me the problem has become unbearable. Can't play Season mode nor Arena on my S20, which you need for all the achievements. It even blacks out on certain events, just got to tap my screen frantically to be able to get past this.

But OD is no problem, wouldn't put this in the plus list, loool.

Luckily I was able to reinstall the game on my old phone, but constantly having 2 mobile phones to switch between isn't fun. And the game doesn't run smoothly.

But we probably just needed to provide our UID so they could check what revenue they would be losing if we quit, to see whether it's worth fixing it.

Hey EA_Blueberry,

I've got the same issue since start of the new season.

I have tried lots of different options like setting the frame rates, lower the graphics or disable any plugins like game booster (Samsung Plugin).

The issue doesn't appear in challenges like drills. They only appear in drive based situations.

I hope that you can give us some updates with the troubles we've got?

Since last phone software update, game doesn't start. It crashes at the first screen. 

Samsung S20.