Bug - screen goes black when tackled on rushing plays

As far as i can see we all have Galaxy S20s or its variants. All of them got a 120 Hz refresh panel. Maybe EA has no proper support for that since most Android Games are capped at 60 Hz. I you are already in touch with EA support, you might pass over this idea so they can take a look at

I tried with changing the frequency to 120Hz and 60Hz. Also lowered pixelrate. Both had no influence. 

It for sure is impossible to play Arena tournaments with this problem. I had to get my old phone back to play. It for sure can't continue like this. We're missing out on a lot like this, but we all know EA doesn't compensate for it.

My league mates will go berserk, but ima quit if it's not resolved quickly. 

Regards

Thank you for the account examples. I've only received a couple of account examples thus far, so if any of you haven't sent me a DIRECT MESSAGE yet with the details I requested earlier in the thread, it would help our teams out a ton.

Can you all respond back to me here next time it happens to you? They could use a timestamp on when this happened to determine what went wrong from the back-end the moment you experienced it. 

Next time it happens, immediately respond here in this thread so we know when it happened to you.

Thanks!

Hi EA_Blueberry,

It just happened to me while playing the Rttp Tournament.

It literally happens every time I play.

Thanks

@EA_Blueberry just PM'ed you with detailed examples. Hope it helpes

On season mode it's the worst, screen stays black more often then it clears. I've been trying to just tap where I know the right spot is. On quick double tap I get results, it selects the corresponding type or play. Even scrolling seems to work. It's still under 50% success rate, but it's something. Might also help development team?

Here are some more reports across several boards. All have same issue and all using a Galaxy S20 Series phone

https://answers.ea.com/t5/Madden-NFL-Mobile/Black-Screen/td-p/9437930

https://www.reddit.com/r/MaddenMobileForums/comments/i405vo/black_screen_on_samsung_phone/

https://www.reddit.com/r/MaddenMobileForums/comments/il2n54/note_20_issues/

With the new update I can't run the game on my old phone anymore. Please fix this ASAP. Like this one can't play the game and enjoy it anymore.

In season mode (needed for AB achievements) it stays dark more often than it clears. Only option is selecting plays in the dark.

And Arena is a constant time pressure. I can only hope it doesn't get worse in lvl!

I can't imagine that there's no one at EA development team that has a Samsung S20 or Note to reproduce the problem. When tracking the test account, can't imagine it being that hard to find the problem. It's getting more and more frustrating, annoying, hindering, ....

I need season mode and Arena to complete goals/achievements, but like this I can't commit to it. 

Is there any hope this will get fixed shortly? 

Regards

Hi EA_Blueberry,

The community of Madden players (including me) have complained without end since the beginning of the season about bugs in your game, and yet for some reason your developers haven't been able to fix them. This is insanely frustrating. Madden has been such a reliable provider of top quality games throughout the years, but this year has been a massive disappointment. Hopefully you can at least provide some update regarding how this issue is being handled, or if there is a solution in sight.

Sincerely,

A disappointed fan

You're damn right Terry. Nothing more frustrating than providing data and getting no updates whatsoever. A mere "we were (un)able to reproduce the error and are now looking for a solution." is the bare minimum.

For me the problem has become unbearable. Can't play Season mode nor Arena on my S20, which you need for all the achievements. It even blacks out on certain events, just got to tap my screen frantically to be able to get past this.

But OD is no problem, wouldn't put this in the plus list, loool.

Luckily I was able to reinstall the game on my old phone, but constantly having 2 mobile phones to switch between isn't fun. And the game doesn't run smoothly.

But we probably just needed to provide our UID so they could check what revenue they would be losing if we quit, to see whether it's worth fixing it.