Forum Discussion

5 years ago

Bug - screen goes black when tackled on rushing plays

I'm having an issue during gameplay where the screen goes temporarily black on rushing plays when my player gets tackled. It also seems to happen again after I kick off to the opponent. I'm on a Sams...

technical issues

EA_Kent

Community Manager

5 years ago

Hey @DavidBowWowie.

When you have the chance would you mind running through some troubleshooting to see if it helps? We have some steps for both iOS and Android devices:

- iOS

- Android

Let me know how that goes when you've been able to give it a try. Thanks!

/Kent

joelur

Rising Novice

5 years ago

Any update on this bug? I also have this problem since the begining of the season, I am using a Samsung Galaxy S20 +.

EA_Blueberry
Community Manager
5 years ago
Hey, everyone.

For those still impacted by this after 12/30/20 can you direct message me the following below to swing over to the team. They need some more examples.

Madden Mobile User ID (it's the number located in the top right corner when you go to settings in game. DO NOT SHARE PUBLICLY)

Device type and software version
- shaky243
  5 years ago
  @EA_Blueberry I also have the same issue. I am using Samsung Galaxy S21+ 5G and android 11. One Ui version is 3.1. Madden Mobile Version is 7.3.3. How can I send you a message?
  - shaky243
    5 years ago
    Is it impossible to resolve this issue?