Bug can't login

@WILDXXXXX 

If you logged into a new Google or Apple account on the device, you must use that account for Madden NFL 21 Mobile this season. You will not be able to swap to another account for that device.

If you've logged in with Guest Mode, all you have to do is log back in with the Google Play, Apple, or Facebook account that you originally played on. I recommend checking your device to make sure you're logged into the correct account before selecting those login options in game. 

Problem I do not see these options

@WILDXXXXX

Are you logged into an account on your device and have you tried re-installing the app?

Yes

@WILDXXXXX 

I'm concerned this is more account related which is why you're not being allowed access. Have you tried logging into the game from a different device to see if the results are the same? 

Here is how to contact our Support team for assistance with your account. I think this is the best option in discovering why you're not receiving those login options.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

I still have not been responded to by ea help or by the twitter ACC and I don't want to lose my acc because I was 91 overall

@WILDXXXXX 

Can you let me know what your Twitter handle is here or via DM?

@hunderstompid

@WILDXXXXX 

Hey there,

I had to take off work due to an emergency. It looks like around the time you tweeted there was high demand and the tweet was unreachable, I flagged this down to the team. Can you try tweeting out to them one more time?

Hello @EA_Blueberry ive had this issue where it won’t let me login at all! Everytime I try to select Facebook, guest or Apple ID I get the loading symbol and then am prompted with this error... I don’t know what to do! I’ve tried everything. All steps. Reset phone, delete app, clear cache, my iPhone is updated to the latest software, you name it. I checked under Apple store and am still able to download madden 20 and play that?? Not sure why...? Please help!