Forum Discussion

KvngSaesee's avatar
KvngSaesee
5 years ago
Solved

Can’t log

EVERYTIME I try to log in I keep getting this error. I have tried everything I could with restarting the phone and deleting and redownloading. 
technical issues
  • hawskee's avatar
    hawskee
    5 years ago

    @KvngSaesee 

    Hello, if you are having issues with logging into your account via Apple ID login, I would recommend trying the following:

    1) First and foremost, force close the app and try again

    2) Restart your device

    3) Try to logout of your Apple ID then log back in via your device settings

    4) If your account is linked (which it should be since you are attempting to login via Apple ID), delete and re-install the app

    If issues still persist with this, try any additional common troubleshoot methods that can be found in the following article: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

hawskee's avatar
hawskee
Hero
5 years ago

@KvngSaesee 

Hello, if you are having issues with logging into your account via Apple ID login, I would recommend trying the following:

1) First and foremost, force close the app and try again

2) Restart your device

3) Try to logout of your Apple ID then log back in via your device settings

4) If your account is linked (which it should be since you are attempting to login via Apple ID), delete and re-install the app

If issues still persist with this, try any additional common troubleshoot methods that can be found in the following article: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

Vrxusss's avatar
Vrxusss
4 years ago

I'm on android and it kicked me back to the title screen and it won't let me log back in through Google play games. It says "login failed". I've tried just about everything, please help.

  • progamer22's avatar
    progamer22
    4 years ago
    @Vrxusss For me I deleted first and it did work for me it say please re-register

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