obviously bailed on us. haven't heard anything in weeks.
They're "aware of the issue" and don't know anything else. Too bad for everyone who grinded the last promo trying to get the OBJ that didn't unlock after completing the other two masters. A month and a half into the season, this is beyond ridiculous. If 3 weeks ago they told us they don't care to fix it and we have to start over maybe that would have been possible. At this point, it's getting to the point that we all just need to quit the game and hope someday a company that isn't a giant pile of elephant dung takes over the game and releases something that's not a bugged up heap of garbage.
Earth to EA!!! Earth to EA!!! Great to see now the beginning of this thread listed as "a month ago" - so we're 10% of the way into the season and all of us are pretty well screwed and EA seems not to give the faintest amount of craps about it. How lovely. Anyone care to come up with any update for us other than "we know it's busted and sucks"? That don't walk the dog. If you're not going to fix the problem, how about just tell us to start new accounts and shift our important assets (madden cash) over to the new account and toss in a few packs so we don't start entirely with a bronze team? It can't be a huge amount of people dealing with this. Get your heads out of your * and do something for once!!!!
Anybody in ea please help @EA_David why did you bail on us we just want this fixed we love this game and hate how we can not do promos and other things you must know something have the community is dealing with this we will take anything just to hear from you guys i even changed phones and it still does not work
Community AdminSorry it took so long to get back, word is there may be an update on this.
If you're affected can you clear storage on Android, or reinstall the app on iOS and see if anything changes?
Did as you said @EA_David but same issues. I created a new profile and everything works fine. Can EA transfer our account to new one's?
wait when i got to the app is says clear data is that what i am suppose to do?
So clear data?
Yep still nothing what else should I do @EA_David
Community AdminThank you for trying this. We flagged this as not resolved, when we have anything more we'll let folks know.
For now, anyone affected can try the steps above.
Didn't resolve for me - though "maintenance underway" popped up a short time ago so maybe that's encouraging (or something totally unrelated getting fixed like the QB's not throwing the ball)
Another great part of this glitch @EA_David - after claiming the 80 overall master players in the Hall of Fame set, the Shield set doesn't unlock. Just like the last promo the OBJ didn't unlock after completing all the others. Sure glad we're still spending time on these events and getting shut out of the rewards. Ridiculous! If EA was able to figure out last season how to give all the negative rushing yards to #TheMovement in the season score, they oughta be able to give us the stuff we've earned and been shut out of....on that note, anyone have the latest count of how many days of 5,000 XP and stamina rewards from the daily goals we're not getting? I've lost track at this point!
Hello???! @EA_David
@dennisp280 they will give us nothing, obviously this isn't a big issue for them. We are screwed, the most they will offer is pro packs and a bunch of stamina, which is useless at this point. They will not give us credit for all will lost cause it's EA and they don't care. Isn't that right @EA_David ?
Yeah, I'd love to be surprised but at this point, seems pretty apparent they've written us off. Interestingly enough, realized this week that the instant replay function during games doesn't work for me either - is that broken for you guys who have the other problem as well? All my 80 promo players are riding the bench disappointed they don't get to be upgraded with all the badges that were accumulated to upgrade them. Thanks, a lot, EA. This is turning out to be a bigger cluster-* than Brian Cushing. @EA_David
@EA_David Seriously? No Updates??
@dennisp280 I couldn't of said it any better. 2 months and nothing from EA. Just cricket's. That's offensive to cricket's cause at least they serve a purpose unlike EA and this thread. @EA_David
@whitey1181 - you might have to try to say it better - they can't fix their game but they sure are great at deleting and threatening to ban criticism. If only they put that much effort into fixing problems, maybe we wouldn't have an 11 page running thread trying to get answers out of them. Novel concept for sure.
Yippeeee!!! Another "promo" starts and we don't have ability to get any of the achievements and rewards. @EA_David , is anyone going to do anything to fix this? The most popular promos of the year are starting and EA won't even give us the courtesy of being able to start new accounts that aren't bugged without losing all the currency we've built up? That can't be hard if EA cared at all about long-time customers. Sure as heck ain't spending money on this promo as I would have in the past if there's no chance at all the rewards. This is absolutely ridiculous - well, I guess it would be for any company other than EA. Please do surprise us one of these days and fix this before the thread gets to 47 pages and/or we all give up.
@EA_David we dont get the promos
They've let this thread get to 11 pages - they really don't give a rat's rear end about us. None of the EA folks over at MutHead have responded to inquiries about this over 2 months either. It's funny because if there are so few of us who have this problem that they don't care to fix it, one would think they would be able to help us create new accounts and the problem would go away and they wouldn't have to hear about it. Then again, that's an actual solution that requires a couple of firing neurons between the ears which likely excludes the EA team. Our continued thanks for nothing to the whole brigade!
Earth to EA.....Earth to EA.....guess it's not surprising that @EA_David won't respond to this thread anymore and that EAMessina and EAHeySteveDave over at MutHead similarly have ignored messages on this for over a month. Pathetic. I'll leave it right there lest the poor little EA folks get offended and ban me for questioning why they won't come up with a way to solve this problem. @expiredfundip @whitey1181
They only reply to issues when they can find a fix for it. Their answer to this issue is to completely ignore it hoping we just go away. I made another profile and everything works, but that doesn't solve the issue. I played this game since the 1st year spent money on it because it was fun. We can't even get an answer or resolution from EA. @EA_David give us something. Transfer our accounts and give us something for this issue that has been going on since day 1. Don't reply with a "a clear data, uninstall, update app." You have all these players that just want to play, I have stopped completely and my league suffers. They at least understand unlike EA. @dennisp280 maybe in 2020 we might get a reply.
