Can't Upgrade Level 25 Players After Completing All Journey Stages

Hoping someone can help me resolve this issue. I double checked to make sure all 5 stages were complete, and they are. I received the epic Tomlinson card, so I know for sure I completed stage 5.

When I go to upgrade a level 25 player, it still shows that upgrading beyond level 25 is locked. It also shows a check mark that genesis 5 has been completed.

I force stopped madden mobile, cleared the cache, cleared the data. Then I uninstalled madden mobile, rebooted my phone (Samsung galaxy s10+), then reinstalled madden mobile. Nothing has changed.

Any input would be greatly appreciated! Thank you in advance.