CEO Help Please!

If you have spent 500+ dollars on something, and customer service helps only a little bit, wouldn't you do anything to try and get that thing back?

@GoFarCar@pgetz51

Contacting our CEO is neither advised nor possible for an issue of this nature. I have taken a look at your cases (of which there are many duplicates, please do not create any more) and unfortunately in situations such as yours the only thing we can do is educate players on how to prevent this type of thing in future.

Please see the following link for information on maintaining account security: https://help.ea.com/en/article/how-to-maintain-account-security/

Thanks.

@EA_Barry

I figured as much.  Thanks for the follow up and clarification

This is typical with almost anything involving an account now a days and education and awareness are pretty much the foundation of preventing these types of issues. Thanks again for the explanation and follow up.

@pgetz51

You are welcome, no problem at all.

Ok, thanks anyway. I won't play madden mobile anymore, but that is ok. The main reason there wer a lot of duplicate cases is because they didn't seem to be working, as i created them from my IPad 2. Thanks for the help and clarification though.