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Anonymous's avatar
Anonymous
7 years ago
Approved

Claimed items from league bank

Hello, I was talking on twitter with ea help and they suggested i contact the studio here.  My issue is, when i claim items from the league bank.  Specifically, strength cards for the strength set of elite players, instead of these claimed items going to the set, they are going to the "my items" bin instead.  Once they are there i cannot do anything with them, like adding them to the set manually.  So they are basically stuck in limbo and im not getting credit for them towards the set.

6 Replies

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    When redeeming the ACE items acquired from the league bank, which have to be redeemed from your items- they do Not reflect into the set. 

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    But they cannot be redeemed from "my items" only exchanged

  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    A month later, the issue persists. I have the same problem with STR badges.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    7 years ago

    @horace-miner When you exhange an item you will get the generic spendable ACE voucher, and you will retain credit towards the STR?AGI/whatever vouchers acquired gates. These values don't go down, think of them more like XP towards unlocking the pack, then once you hit the gate you can spend the generic spendable ACE vouchers. 

    To test this, check the ACE section of the store for STR vouchers, grab an STR multi-voucher from the bank, then pop to the exchange and redeem it. Now when you check back on the store page your generic ACE voucher balance will increase, as well as your "STR Vouchers acquired" counter. 

    I know this isn't the most intuitive system in the world and I've seen quite a few reports on it, but any time I've looked into it things appear to be working correctly. If you have any screenshots or clips indicating otherwise please let us know.

  • Are they not showing up towards your STR player after you exchange them? I was confused the first time I claimed anything from the bank. They don't automatically get added to the progress of your ACE player, but once you exchange them they do. At least for me they do
  • Anonymous's avatar
    Anonymous
    7 years ago
    Approved

    @EA_David wrote:

    @horace-miner When you exhange an item you will get the generic spendable ACE voucher, and you will retain credit towards the STR?AGI/whatever vouchers acquired gates. These values don't go down, think of them more like XP towards unlocking the pack, then once you hit the gate you can spend the generic spendable ACE vouchers. 

    To test this, check the ACE section of the store for STR vouchers, grab an STR multi-voucher from the bank, then pop to the exchange and redeem it. Now when you check back on the store page your generic ACE voucher balance will increase, as well as your "STR Vouchers acquired" counter. 

    I know this isn't the most intuitive system in the world and I've seen quite a few reports on it, but any time I've looked into it things appear to be working correctly. If you have any screenshots or clips indicating otherwise please let us know.


    Will try to screenshot.

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