Garrapolo won’t unlock

Our forum staff is not able to grant items to accounts and you'll want to reach out to our Live-Support team so they can pull up your account. It sounds like they might have referred you here to report it as a possible bug or get some clarification as to why you might not be eligible in receiving that item.

Have you done the West Coast training for him? Whenever there is a visual/UI error, deleting the game and reinstalling it usually helps fix that. If you're playing on Guest Mode, deleting the game will remove your progress though.

Hi

I already talked to Live Support team.  They said there is nothing they can do.  They told me to post in ea community because developers look there to find bugs or glitches in game.  Live Support team said developers were the only ones who could fix problem.  Yes, I am level 50+ and I completed the West Coast Training long time ago  :-)   See uploaded photo

screen shot

Can you tap on him and screenshot what it says to unlock him?

Here's more screen shots to show that I completed West coast drills long ago.  Also, if you look at the screen shot of all the Captains, you will see that other West Coast captains have been unlocked. Please help!  Thank you so much!!!