Having trouble connecting to server

@Buddha__Man1000 

As long as you have your account synced up to Google or Apple it will save your progress. You can safely reinstall the game without losing any progress.

@7spyhunt81 

Have you tried switching to a different WiFi channel if it's available? I have 2.4GHZ and 5.0GHZ on my router. I was receiving errors on my device until I switched and it's been as smooth as butter since then.

I recommend contacting our Live-Support team at our Help site so they can take a look at your account if that last step doesn't work for you. It's upsetting to hear it still hasn't been fixed for you after all these steps. I apologize if it's been a frustrating experience getting the game to work from your end.

I don’t have the option of switching to 2g to 5g on my router. 

I’ve already sent my case to your support team and I I either get no response or they tell me something I had already done. In the very beginning they told me it was something on their end, but I haven’t seen any solution that fixes my problem.  Apple and T mobile have done everything in there power to check it was nothing on their end. This is frustrating. I spent a lot of money into this game and for it not to function right is wrong.