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15 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi, @FMDutchman 

    Have you reached out to our Support team on Twitter to assist with this request? As much as I'd like to help walk you through linking the correct account we are not able to make changes like this over the forums due to account security reasons. Our Support team should know how to perform these steps and I urge you contact our Support again.

    EA Help on Twitter

    https://twitter.com/EAHelp

  • FMDutchman's avatar
    FMDutchman
    4 years ago

    Tee from EA Help on Twitter just confirmed it is a programming bug. Not sure how we go from here. 

  • jks169's avatar
    jks169
    4 years ago

    I need help because I accidentally claimed my prime gaming pack on the wrong ea account is there any chance I could get it back on the account I wanted it on of Amazon.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @jks169

    I'm afraid once it's claimed on a different account we are unable to move it to the other.

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