Forum Discussion

Anonymous

8 years ago

I can't purchase madden cash on madden mobile 18

Can't purchase madden cash. Says something about Storekit transaction is already in progress. Was working fine last week and now this week I can't purchase. Anyone know what to do? I tried contacting ...

technical issues

rafahp9

8 years ago

I cant purchase any madden cash, the screen is empty . no error displayed.

i'm from mexico.

HELP!

Anonymous

8 years ago

I've been on the phone for 6 hours over the last two days with EA and Apple. They each blame the other for the problem and 30 hours later, still no fix. This is terrible where customers are looking to spend money and no one has a clue. Just bad customer service!

Just so I can understand if this is an apple issue, is anyone having this problem with devices that are not apple?

Let me know. If i find anything out, i will let you know.

Thanks,

rafahp9
8 years ago
Yep, got an android over here
- EA_Barry
  Community Manager
  8 years ago
  @rafahp9 @Medictattoo @okie_state_fan @messi603370 @KDSRaiders
  
  We are aware of and looking into this issue with purchasing Madden Cash at the moment.
  
  In the meantime can I ask you to try the following troubleshooting steps:
  
  Uninstall game
  
  Go to settings, itunes account and log out.
  
  Hard reset device
  
  Upon restart, go to settings, log back into itunes account. Make sure payment method is up to date.
  
  Install game
  
  Attempt to make purchase again.
  
  Please let us know if those steps help you make a purchase, thanks.
  - Anonymous
    8 years ago
    Barry if you've seen my other comment or read my first initial plus the responses. I've done everything possible.
- Anonymous
  8 years ago
  Pudiste solucionar el problema del madden cash amigo
- EA_Barry
  Community Manager
  8 years ago
  We are continuing to investigate this issue and ask that if you are affected to post the requested details in the marked solution post please.
  
  Thank you.
  - Anonymous
    8 years ago
    Do you have an ETA on this investigation? It's been a long time and there's a lot of content being missed here.
kylebeaudry
8 years ago
I’ve been unable to purchase for a month and they keep closing my cases
- Anonymous
  8 years ago
  I’m having the same issue, really frustrating considering the Thanksgiving event kicked off and I can’t purchase anything!
- bigjoeyjoe35
  8 years ago
  SAme here. It really stinks to have not been able to purchase anything during most feared and now thanksgiving.