This happened to me twice in the space of two weeks so i know how frustrating it is but here is what worked for me.
1. Tap Settings > iTunes & App Store.
2. Tap your Apple ID.
3. Tap Sign Out.
4. Turn off your device completely, wait 2 minutes, and then restart.
5. Go to Settings > iTunes & App Store.
6. Tap Sign In, then enter your Apple ID and password.
I did this multiple times probably due to frustration so try it a few times if it doesn’t work, but i would update things if they need to be updated, then log out before you go to bed, and log in in the morning hopefully this should give it enough time to work.
If you don’t already have a case open with apple i would contact them (please be patient and polite with them as they will do their best to help you) explain to them the issue that you are having, that EA say it is an apple problem, and aren’t willing to accept any responsibility for the matter, that you find it frustrating and feel that the money you spent on the app has been wasted and ask them if it is possible to reclaim any of it.
good luck and i hope this works for you.
*unfortunately I have no experience with android so i’m not sure if a similar process would work for users using that platform who have been affected by this issue*
Community ManagerThank you.
