Forum Discussion

Anonymous

8 years ago

I can't purchase madden cash on madden mobile 18

Can't purchase madden cash. Says something about Storekit transaction is already in progress. Was working fine last week and now this week I can't purchase. Anyone know what to do? I tried contacting ...

technical issues

Anonymous

8 years ago

I have the same issue but with android, madden15 was the only game where I was able to buy cash, last season the glitch appeared and since then I cant buy any cash at all.

I did all the steps you mentioned and still running without the chance to buy cash.

Hope some solution can be found.

Thanks.

Anonymous

8 years ago

I contacted Apple by email and they refunded my all-pro special money and everything is working now... however, the app has been crashing at a very high rate now!!

Anonymous
8 years ago
@okie_state_fan glad you got something back so far but is your madden cash house working or still no with that? Still can't buy madden cash or even the all pro back promo right now etc. same error for everything. No help on any end. EA hasn't called either. An email with case number and apple the same essentially. When the LG Samsung doesn't work. I thought at first only IOS not nope. Done it all now.
Anonymous
8 years ago
Okie_fan

Please share apple support email so we can give it a shot. There is a sweet madden special deal right now but its a shame we can't get it.
- EA_Barry
  Community Manager
  8 years ago
  @KDSRaiders @Medictattoo @DinkelMeister @okie_state_fan @Zenram_Darkhand
  
  To assist us with our investigation on this, can I ask affected players to please add the following details to this thread:
  
  Platform: iOS or Android
  
  User ID: [Edit - Please do not post this publicly. - Admin.]
  
  Time (including timezone) and date of last attempted purchase e.g 17:35 PST Sept 6th
  
  Region: country should be specific enough
  
  Thank you.
  - Anonymous
    8 years ago
    @EA_Barry wrote:
    
    @KDSRaiders @Medictattoo @DinkelMeister @okie_state_fan @Zenram_Darkhand
    
    To assist us with our investigation on this, can I ask affected players to please add the following details to this thread:
    
    Platform: iOS or Android
    
    User ID: How to find your UID
    
    Time (including timezone) and date of last attempted purchase e.g 17:35 PST Sept 6th
    
    Region: country should be specific enough
    
    Thank you.
    
    *marked as solution for player visibility
    
    Platform: iOS
    
    User ID: [Removed - Admin.]
    
    Time (including timezone) and date of last attempted purchase: 07:55 CST Sept 7th (twice a day for the last 5-6 days)
    
    Region: USA