Forum Discussion

4 years ago

Solved

Incorrect Reward for Genesis 5x Brady or Mahomes cards

Under Trades/Journeys (see screenshot) there is a Rare Player Trade requiring 12 Genesis Bonus Keys. The REWARD description indicates that it’s a “QB Select” of “5X Rare Brady or 5X Rare Mahomes.” It...

technical issues

imt6y
4 years ago
@TK_Powered and @EA_Blueberry .. got a "make up" pack pushed to my hand for choice of 5 shards. Thank you. This did get resolved.. I should've screen shot but forgot.

imt6y

4 years ago

@EA_Blueberry Just did

EA_Blueberry

Community Manager

4 years ago

Thank you, @imt6y

The team is looking into it.

imt6y
4 years ago
@EA_Blueberry Anything yet? I mean.. I showed evidence.. I reported bug... you guys acknowledge bug... yet.. I'm being held back because of what? Please give me what I earned.
- EA_Blueberry
  Community Manager
  4 years ago
  @imt6y
  
  I do not have any updates as of right now. I was last notified they are aware of it and investigating it. Because many players could be impacted they could be looking into a development side fix which could automatically grant it once the fix it put into place. I will be off shortly for the weekend and will hunt down more info for you when I return Monday.
  - GBear66
    4 years ago
    I was unaware of this issue and cashed in my 12 tokens only to get a rare OT instead of the choice of 5x Mahomes or Brady. Was really hoping to rank up Mahomes. Please help