Community ManagerThank you, @imt6y
The team is looking into it.
Community Manager@imt6y
I do not have any updates as of right now. I was last notified they are aware of it and investigating it. Because many players could be impacted they could be looking into a development side fix which could automatically grant it once the fix it put into place. I will be off shortly for the weekend and will hunt down more info for you when I return Monday.
I was unaware of this issue and cashed in my 12 tokens only to get a rare OT instead of the choice of 5x Mahomes or Brady. Was really hoping to rank up Mahomes. Please help
@EA_Blueberry no hating or demands, just wondering if there is any hope of resolution or timeline? I'm going on several weeks now and do have other paths now to use other resources to get the needed Mahomes shards. Just wondering if I need to spend them or if I should hold off.
On a different note, hope the "EA powers that be" know that this year, with the emphasis on MC and purchasing MC on needed resources, when a reward is "bugged" like this the sensitivity and importance to some may be heightened (and then perhaps more ethically important for EA to fix) since it's more likely one spent real $$ and not just "fake" resources earned in game. Spending real money to get the wrong rewards is problematic on many levels obviously. Thanks for your work on this!
