I am supremely frustrated with EA. I have been going on for TWO weeks with back and forth emails. The latest email said to contact chat support, and there is literally no way to do this.Here's my problem: Two weeks ago, during the Moments:Defense event, I had been working on a 95+ card towards an additional master. I had 1-2 91+ cards in there, plus badges, and was working on the final 91+ card by putting in 4 80+ cards to get my final 85+.When the changeover happened to the post season event, they rearranged the defense set and all of my progress was lost. I immediately reached out and have been getting the run around ever since. The last email was the last draw. I was told "As we cannot reveal sensitive information about your account without identifying you as the owner of your account I invite you to contact us via chat at the following link (which did not work by the way)."Um, you KNOW this email is linked to my account, what sensitive information do you need to give me? What I continue to say is "I was working on this before the reset between defense and post season. I don't KNOW the cards because I would never imagine the cards going away.. I tried accessing the chat mutliple ways. This is maddening (no pun intended). I lost the cards, and I couldn't even use them to transfer over to the playoff set. I paid for the field pass for the month of may. NEVER AGAIN.

@tymiller12 I understand why you would be upset when you're being told multiple things to get this fixed when in reality we want to get this fixed for you the first time you contact Support.My first question regarding this is did you contact our Support team via in-game so they can verify you're submitting the request from the mobile device you play on? This helps them link it to your EA account. I am pretty sure this is why they're asking you to verify account ownership first because there have been cases where someone is playing the mobile game on one EA account but created another EA account just to contact Support on a given day. Since the game forces you to login with Facebook, Google or Apple, we'll need you to submit a case via in-game so they can link up your account to the email address you used to register an EA account when you contacted them.We also have our Support team on Twitter. If you haven't reached out to them yet, I fully encourage you do so and feel free to direct message me your Twitter handle so I can flag them down for you. That's not something I can normally do, but given the interaction examples you gave me I want to make sure we get this properly handled. EA Help on Twitter https://twitter.com/EAHelp

Incredibly bad customer service | EA Forums

10 Replies

tymiller12
Not applicable
5 years ago
Here's the emails
tymiller12
Not applicable
5 years ago
and another
tymiller12
Not applicable
5 years ago
and another
tymiller12
Not applicable
5 years ago
most recent one
EA_Blueberry
Community Manager
5 years ago
@tymiller12

I understand why you would be upset when you're being told multiple things to get this fixed when in reality we want to get this fixed for you the first time you contact Support.

My first question regarding this is did you contact our Support team via in-game so they can verify you're submitting the request from the mobile device you play on? This helps them link it to your EA account. I am pretty sure this is why they're asking you to verify account ownership first because there have been cases where someone is playing the mobile game on one EA account but created another EA account just to contact Support on a given day.

Since the game forces you to login with Facebook, Google or Apple, we'll need you to submit a case via in-game so they can link up your account to the email address you used to register an EA account when you contacted them.

We also have our Support team on Twitter. If you haven't reached out to them yet, I fully encourage you do so and feel free to direct message me your Twitter handle so I can flag them down for you. That's not something I can normally do, but given the interaction examples you gave me I want to make sure we get this properly handled.

EA Help on Twitter

https://twitter.com/EAHelp
tymiller12
Not applicable
5 years ago
My original complaint was through the game, and I even included a snapshot of my id. The original case # is 609646695. I will DM my twitter handle.
tymiller12
Not applicable
5 years ago
twitter DM sent to EA Help
tymiller12
Not applicable
5 years ago
UNBELIEVABLE FOLLOW UP:
It's been MONTHS. No response. Madden Mobile 2020 isn't even a thing any more. And I get an email apologizing for the delay. AND THEN they want me to create an in game ticket. I honestly had let this go...but the idea that this is what passes for EA customer service is just awful. Just. Awful. I will not play Madden 2021. No more of my money. I spent a lot of money last year. I am actually glad I won't be spending money this one.
abc833163907
Not applicable
4 years ago
this companies customer support is absolutely horrible
EA_Blueberry
Community Manager
4 years ago
This post was originally created in 2020, so I will be closing it down.

Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

Forum Rules & Guidelines: https://answers.ea.com/t5/help/faqpage#dos-donts

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Incredibly bad customer service

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