Forum Discussion

derickmtz's avatar
5 years ago
Solved

Loss coins

How can I get my coins back on madden mobile I was bidding on 99 randy moss and I got out bitted and it never gave me my 20 mil coins back.

  • @derickmtz 

    Try restarting your device and then re-open the app to check your inbox. If the coins are still not there within 24 hours please contact our Support team via in-game under Settings>Help/Customer Service so they can verify the bid and help restore the coins. We'll make sure those coins don't go missing, that's quite a lot. Don't worry! 

3 Replies

  • @derickmtz 

    Try restarting your device and then re-open the app to check your inbox. If the coins are still not there within 24 hours please contact our Support team via in-game under Settings>Help/Customer Service so they can verify the bid and help restore the coins. We'll make sure those coins don't go missing, that's quite a lot. Don't worry! 

  • derickmtz's avatar
    derickmtz
    5 years ago

    Thank you for replying but it’s been 24 hours and I still haven’t got my 20 mil coins back is their anyway y’all could give it back to me? 

  • lkbroach's avatar
    lkbroach
    Hero
    5 years ago

    @derickmtzThey’re just not going to take your word for it so you’ll have to somehow prove you lost them! Lol

    In the future, take a screenshot shot, compress it using the Compress app you can download from the App Store, then open a ticket from your “in-game” settings menu and click on HELP..

    EA will detail the requirements you need to provide them to help you recover it.

    Hope that helps and you recover them!

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