Forum Discussion

Anonymous

10 years ago

SolvedApproved

Lost Account

I deleted the Madden app on accident and when I tried to get it again I did not have my account linked to Facebook. I put a lot of hard work into the account and really want it back. Thanks!

technical issues

Anonymous
10 years ago
Approved
So it turns out I wasn't 100% accurate with my statement about a team being unrecoverable. The following is information I received from communications with somebody I know that actually works on the title.

It turns out that if you have this situation occur, it is possible to recover the team unlike we all, or at least I previously believed. If a user loses their account in this manner, that user can possibly recover the team if they know the UserID associated with the account. The UserID can be found at the very end of the credits screen in the settings menu.
If the team is lost, but you have the UserID, get a hold of Customer Support at http://help.ea.com If you have the ID, recovering the team is possible. So all users, especially those of you who are not backed up to Facebook should find out and make a note of your UserID. Without this ID number, recovery of the team is not possible.
@Ameenqazi03

Anonymous

10 years ago

Approved

If you deleted the app with the data on there while not backed up to Facebook, the team and players are gone. Sorry but it cannot be recovered in this case.