Lost my guest account

Question

I upgraded my phone today. Went to log on and my account was gone. It was the guest account that was on my phone. I played it previously on a phone before (2 seasons). Though it would cross over to this one. Now I’m unable to log in. I never wrote down this UID number. How do I go about recovering this account- made several purchases via my appstore and my credit cards so my identity can be verified.

ea_barry · Answer

@Axs4248Sxa3631

It is unlikely your guest account can be recovered. There are a small number of cases where this may be possible.

Please make contact with an EA Game Advisor to see if we can help you.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

Answer

Have attempted to contact EA. Requested a callback. Spoke with them yesterday evening and they attempted to find my account to recover it but were unable to find it despite clear instructions- league name, level, logo, etc. Was told I was a priority case yet no calls were received. Now I’m missing out on all the thanksgiving specials. Have spent a large amount of money on this game and will contact apple to have it refunded if this isn’t resolved soon. I will not be starting a new account. Username Maximus

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Lost my guest account

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