Forum Discussion
EA_Blueberry
Community Manager
4 years agoHi, @miknwhit53
Have you tried toggling WiFi off to see if you can connect on mobile data?
Have you tried removing your WiFi network you're connecting to from your device and then re-added it? Rebooting your modem/router might help get around this error too.
Sorry to hear about the trouble, let me know if that helps.
4 years ago
thanks for the reply,
I have tried it on my cell data with same result. I haven’t removed the WiFi and added it back because the problem happened when I was on WiFi and on cell.
- EA_Blueberry4 years ago
Community Manager
@miknwhit53
Do you know if you happen to have any parental control apps on your device? What type of router do you have? - EA_Blueberry4 years ago
Community Manager
@miknwhit53
Do you know if you happen to have any parental control apps on your device? What type of router do you have?