@Milner95762 wrote:
Thanks for the post edawg4life. That's very concerning to me. I've been hoping they would find the error and fix it, not come back empty handed.
I'm likely out $1.2m due to this glitch.
Just curious... I removed and then reinstalled the app hoping that would trigger the coins to return. Now I'm wondering if that erased my auction history so they can't find my lost transaction details. Did you remove and reinstall the app as well?
I tried everything that morning from deleting the app an reinstalling. That's not the problem here. EA has there system and data base to say what they want. The support guy was able to track my cards in the auction house that morning. The problem is they reversed everything I had go wrong and made me out to be a liar. I claim I did not receive coins back on a card there system say I did. The other bid I lost for 2 million and did not get coins they say I did a buy now and because I have the same card in my lineup I'm a liar. Again this is a multi billion dollar corporation that controls there system data and software. If they want to make you out to be a fool they can. This is a classic set up in which they covered up the truth because they where gonna lose millions of dollars. Then the 300 madden cash this morning as a apology is a slap in the face. 150 madden cash is = $7,500 coins based on propack cost. Thanks for $15,000 of my coins back EA. So I lost close to $3.4 million coins. By EA's math of the cost of a propack is 150 madden cash. Then they owe me 68,000 madden cash to make up for my coins lost. This is my point they are not going to compensate are losses because one they give us are money back or madden cash equal to are coins loss. If they did one off the two they would lose millions of dollars. Give money back they lose. Replace coins lost with madden cash we all buy bundles and we crash the auction house market they lose cause people stop buying bundles. Also they have no way to return coins or cards that are lost in the game coming from a personal IT Specialist I know. They can track but they cannot give you such items or coins. EA has a huge problem and they think by painting us in a corner and making us out to be liars and threatening us with there disclaimer about banning are accounts we will go away. Personally I'm looking into legal actions. Also community don't kid yourselves Google play store, Apple store, Google cards, ITunes cards, and Paypal will stand behind EA because they all make huge profits off this game. I'm gonna end this with saying do not use those forms of payments. I had one transaction for $99,99 dollars I paid with my credit card and they where able to get that back. The others told me there is nothing we can do for you. The items you paid for you received being madden cash. I'm thankful for the getting back $99,99 but I lost about $800 dollars plus through PayPal and Google play cards.
