Forum Discussion
****FIX FOUND****
Issue:
it seems the issue is with loading old account either through Facebook or through Game Center.
Fix:
Delete the app. Reinstall the app. Start up as a new account. Then on top left hit menu and accounts. Log out of the guest account. Then you can log back into your Game Center or Facebook account!
enjoy!
- 7 years ago
Still doesn't work on iPhone XS Max.
My account is connected with Facebook.
- EA_Blueberry7 years ago
Community Manager
Did you try the workaround step that @joedepo provided above?
iOS Mobile Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
- 7 years ago
Hey @EA_Blueberry thanks for reaching out.
Yeah, I followed all the steps in the troubleshooting guide.
I can play if I create a new account, but that's not what I want, I have a legacy account connected with my Facebook account that I have been using since the game launched a few seasons ago, and I want to keep playing with this one instead of creating a new account.
Every time I reinstall the app and try to login using the Facebook option, it crashes and I need to uninstall it to be able to try again.
Any ideas on how to fix it or other options that I could try?
Thank you agian.
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