Sadly, this forums is littered with threads from users having similar problems. It basically boils down to: User X reinstalled Madden Mobile on platform Y, but despite EA's assertion that the game saves will automatically be restored, it doesn't happen. Instead, we are left in a state where Madden Mobile doesn't reload the save and people are prompted to start from scratch. I have yet to see any thread that has a working solution. It is incredibly frustrating that there's no acknowledgement of the issue by EA!