Forum Discussion

X_DamCam_X's avatar
X_DamCam_X
7 years ago
Solved

My Madden Cash section disappeared

My Madden Cash section disappeared. Hello, I use to play madden mobile back in 2017 and had no problems and I recently came back to the game, I'm level five now and my [Removed - CM]. But, my prob...
technical issues
X_DamCam_X's avatar
X_DamCam_X
7 years ago

P.S I've uninstalled and reinstalled the game multiple times now, I've unlinked and relinked my google account, and I've checked to make sure the game, google play, and the play store is up to date, I don't know what else to do.

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
7 years ago

Hi, @X_DamCam_X 

Do you know if you have the latest Android update installed on your device? Check out these steps I linked below:

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

It's a possibility your account is set up to not access these features. More information on this can be found here: https://help.ea.com/en-us/help/account/online-access-for-child-accounts/#parentalcontrols

Mobile games

Our mobile games don’t have parental control settings, so some features might not be available for underage accounts.  

Some EA mobile games are age gated, meaning we ask for a date of birth, and child users play a version of the game which does not include social features.

If you're not able to access the store after these steps, contact our Live-Support team so they can pull up your Madden Mobile/EA account to take a look as to what's restricting you from purchasing Madden Cash. 

About Madden NFL Mobile

Passionate about Madden NFL Mobile? Join the discussion, share your knowledge and connect with other players.12,517 PostsLatest Activity: 3 minutes ago