Forum Discussion

6 years ago

Network time outs

I've had 11 nto's today , so what's going on ea ? I verified my internet connection, that's not a problem. I've nto'd at least 3 overdrive matches , I get that stupid football spinning in lvl and ov...

technical issues

EA_Blueberry

Community Manager

6 years ago

@Bird0662

Those download speed tests are to your network provider so the results will vary depending on what server/company your connection is routing to.

Let's see what we can do to fix this for you, but we'll need some info first.

Are you getting Network Timeouts in multiple locations or always at the same place like home?
What type of device are you on?
Have you tried switching to a different WiFi channel on your device?
Have you tried re-adding your mobile connection to your device?
Are you running other apps in the background or tab out of Madden Mobile prior to this happening?
Does this happen on mobile data? (If you're able to test it)
Have you tried the following steps below for mobile troubleshooting?

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

Bird0662
6 years ago
@EA_Blueberry I'm using a galaxy s10 plus , I usually dont get nto'd every day , but will occasionally like today I've been nto'd twice in an hour , but none yesterday. I have no other apps running in the back ground when play mm
- EA_Blueberry
  Community Manager
  6 years ago
  @Bird0662
  
  Let's try these to see if you notice any improvement:
  
  - Reset network Settings
  
  From the Home screen, swipe up on an empty spot to open the Apps tray.
  
  Tap General Management > Reset > Reset network settings.
  
  Tap Reset settings.
  
  If you have set up a PIN, enter it.
  
  Tap Reset settings. Once complete a confirmation window will appear.
  
  - Disable Bluetooth
  
  - Toggle Airplane Mode on and off
  
  - Reboot in safe mode and then immediately launch Madden Mobile (some bad apps installed on the device could result in other device problems. Doing this will boot your device up with all of those temporarily disabled)
  - jeffbship415
    6 years ago
    I'm going to jump in on this thread as well.
    I have an iPhone 6 that I have the same problem on. It has driven me to the point of just wanting to quit playing.
    It happens all the time. In the middle of LvL matchups, Overdrive, Arena, Master Series. It will even give me a NTO when I click on the auction. I've done everything you suggested in the post above and I still have these same issues. It's beyond frustrating at this point.