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FizzlePop56's avatar
FizzlePop56
6 years ago
Solved

Network timeout on TMOBILE

Having an issue with constant network timeouts on my Samsung Galaxy S9 through T-Mobile. For the past two or three weeks, I've barely been able to login to Madden Mobile, let alone play events, unless I'm specifically on WiFi. The game doesn't seem to accept T-Mobile at the moment, as I've got leaguemates with the same issue. I've been in contact with T-mobile, and we've gone through every channel to test and reset my network multiple times. T-mobile doesn't seem to be the issue, as all my other games and apps work fine on the network. I have no VPN either. So, what's going on? Why can I only play on WiFi and not on my 4g LTE network?

technical issues
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @downingdan430 

    What type of device do you have and have you tried reinstalling the game?


    I have an option to switch to 5.0 or 2.4 WiFi channels on my device, do you have multiple options? Try removing the WiFi channels from your device and re-add them. Toggling WiFi off and back on can help too. 

4 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @FizzlePop56 

    What region are you from in the world? This could be location based with the signal not strong enough to bounce to our servers through mobile data.

  • downingdan430's avatar
    downingdan430
    6 years ago

    I have been having this same issue o my it doesn't matter if I am connected to wifi or not. I am in the San Diego region. Please let me k ow if there is anything I can do to fix it?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @downingdan430 

    What type of device do you have and have you tried reinstalling the game?


    I have an option to switch to 5.0 or 2.4 WiFi channels on my device, do you have multiple options? Try removing the WiFi channels from your device and re-add them. Toggling WiFi off and back on can help too. 

  • FireFlyRun's avatar
    FireFlyRun
    6 years ago

    I'm a semi retired I.T. tech & I really had to adjust my setup to reduce the oops network outages. Now, they are fewer outages that I deal with. :-)
    1. I relocated my 2.4 ghz wireless access point (same room I sit in) close enough I can throw a nerf ball at it.
    2. backed up the game to facebook, apple, etc. so if I delete I won't loose everything.
    3. deleted & re-installed the game.

    4. clear out any web browser data on phone.
    5. I set the game to NOT use cell data. I only play MM20 while in house connected to my wi-fi.

    From my years of experience there are multiple possible area's of data congestion. But, all I can do is check my end & if EA can check there end as well.

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