Forum Discussion

acehighcooper

7 years ago

Network timeout

Arrrggghhhhh, how many network issues today? Only every time I play, it’s an absolute joke EA, SORT your network out!

technical issues

EA_Blueberry

Community Manager

6 years ago

@el_dude66

Have you tried switching to mobile data (if possible) or switched to a different WiFi channel if your router has it? Some routers have 2.4Ghz and 5.0Ghz. I was able to avoid network timeouts once I switched to 2.4.

We have some additional steps below that are worth a try. If you synced up to your account to Facebook/Apple/Google your progress will be preserved when you try re-installing the app.

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps