Community Manager
Hi, on the No. 1 Prospect event says First win you get an automatic 1 x 11-32 pick badge. I spent a TON of resources getting to that point and how 3 days in a row I have played the No. 1 Prospect event and have gotten zero pick badges. I’ve tried to contact EA help as well and no response. What’s going on with that?? Thanks in advance
Community ManagerHave you tried reaching out to EA Help on Twitter or submitted a case in game to see if they can check your account for you? There's two events you should be able to get the first win pack from. They should be able to see what you've received from each event to provide a missing badge if you didn't receive it.
Cases can also be submitted in game from Home in the top left>Settings>Help/Customer Service. Do not select report a bug as the category. Submit the case as a missing items claim.
Trust me, I’ve tried to contact EA help resources. Was on chat for 2.5 hours yesterday. They said I did do the events correctly and got a 2-3 badge and that’s all they thought I should get. They also saw I got zero 11-32 pick badges now going on 5 days of that event being played. I told them to look at the guide and sent screen shots. They said they didn’t think it was guaranteed??? Your guide is the same as everywhere else EA has posted so I am so confused and feel ripped off that we are not getting what it says we should.
Community ManagerDid you do the Draft Tournament? That really helped me get some 90+ Draft players with the rewards it was granting. The gem to reward value was great from what we've been hearing from the community.
@OSUHunter86
Only the one I highlighted is guaranteed on the first win. All the event titles mention prospect, are you sure you might not be mistaking the events?
I am 100% sure I’m not mistaking the events. I worked up to unlock the No. 1 Prospect event. I included a screen shot of the event on my game as well. Today (Day 6) I did the first win and again no 11-32 pick badge. In fact, I have played all the available events everyday multiple times. I just looked and have cashed in 240 players so far for stamina also have bursted ups over 6-7k rttd stamina so far including the daily reloads. Not to mention gems, coins, regular stamina, etc :/...Also, to add even more frustration I finally got an email from EA help and they asked for my info (user ID). I replied but apparently it didn’t go to the person helping me as I got another email saying they were unsure what I was sending my info for and to please explain my situation yet again.
