Notification Crash
After the update I got a notification when I logged into my account saying that I was not ranked anymore due to inactivity in head to head games. When I click the close button it closes the app and i...
Forum Discussion
EA_Barry
Community Manager
Community ManagerWe are aware of and looking into this issue. I will post any available information on this as it becomes available.
- Really Barry. That's the response you give when all of these EA customers are unhappy because of a update malfunction in which your company is responsible for. The least you could do is give them some sort of in game coin credit or madden cash. I'm sure most of the customers complaining have spent money on this application or bought some sort of EA game on one of the platforms. Which is the same as saying, they have helped fund your income. I'm not saying it's your fault or you are responsible but I think they deserve a little more than 2 or 3 uninformative sentences. Your company is better than that or we should hope.
- Seems the answer is simple. Roll the update back to the old version until you figure out the problem. Or temporarily reactive and remove the head to head feature. Both would prevent the issue from happening. Instead, EA wasted over a day telling everyone it was their issue, now is taking their sweet time with this. I offered two solutions that will appease all of the thousands impacted by this. Instead, nothing.
- Sigh. Still cant get pass the message. Goddamn
- Having this exact issue and - while I wish you weren't having the problem at all - it made me feel sane to see that' it's an actual problem. I emailed EA Customer Support on their website Wednesday night, no solution yet...but I got a ticket number! That helps!
Calvincat, I put in a ticket too. EA promptly closed it without explaining why. So, I opened another ticket telling them that they should at least explain why. Really bad customer service. I saw another message board where an EA person said they are working hard to fix this and there is a workaround if you have an Android device.
- Thanks for the help Barry just that's the best feedback I've heard from a community manager. There are tons of unhappy madden mobile players and this is what you give us thanks.
