Community ManagerGood morning, @lamawally
Let's see what we can do here to help get you back into the game, sorry about the error and thank you for letting me know what steps you've tried so far.
Are you logging into the game from the same device you previously played on and which sign in option did you traditionally use to login?
Community Manager@lamawally
I'm sure you've tried this but want to double-check. Have all the steps in the article pertaining to your device been covered?
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
Community Manager@lamawally
We had a similar issue related today on this post. Please let me know if you can't get into the game itself.
Nope. nothing related, that issue was about "something happened while playing the game" ,
Thx Bluebuerry,
Restart Phone / App - Many times
Install Reinstall the app - many times
Update Android - Done
Clear App Cache - Done
Update Android - Done
Close background apps - Done
Restart the app - Done Force restart your device - Done
Check Device Storage, - Plenty , 70 gb free
Wifi restarted - Done
No VPN , so nothing to do .
Im ni Mexico City , so noting about being in a "remote area"
The last thing, that i dont want to do, is "try on another device", since i dont have one, but i´ll try that as soon as i can.
