Community Manager@lamawally
I'm sure you've tried this but want to double-check. Have all the steps in the article pertaining to your device been covered?
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
Thx Bluebuerry,
Restart Phone / App - Many times
Install Reinstall the app - many times
Update Android - Done
Clear App Cache - Done
Update Android - Done
Close background apps - Done
Restart the app - Done Force restart your device - Done
Check Device Storage, - Plenty , 70 gb free
Wifi restarted - Done
No VPN , so nothing to do .
Im ni Mexico City , so noting about being in a "remote area"
The last thing, that i dont want to do, is "try on another device", since i dont have one, but i´ll try that as soon as i can.
