Forum Discussion

holtz1080's avatar
holtz1080
6 years ago
Solved

Parent approval not sending.

My son is trying to purchase the tomorrow’s superstars sideline pass. He gets the attached message but I don’t get the approval message. We have tried waiting since 2-22 it has not reset, deleted and installed the app, we have signed out of our Madden and apple accounts and still get the message. He was able to request and I approved a purchase today, tried this one again and still the same issue. How can this be resolved. 

technical issues
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @holtz1080 

    This is really strange! As much as I'd like to help you directly with this, our forum staff is unable to make any account changes. What I recommend doing is reaching out to our EA Help team on Twitter or Live-Support team at Help.EA.com so one of our Advisors can take a look at both of your linked accounts. 

    If you linked both accounts to Facebook in the past (this can be seen under your settings menu in Madden Mobile), I'd try un-linking it and re-connect it. You won't lose any progress. Go to your Facebook app and under Settings>Apps remove Madden Mobile there. Re-launch Madden Mobile. 

    EA Help on Twitter
    https://twitter.com/EAHelp

    Live-Support at Help.EA.com

    https://help.ea.com/en/contact-us/

6 Replies

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi, @holtz1080!

    Thanks for reaching out to us with this. Have you tried reaching out to Apple Support yet to see if they're able to see what's causing this from their end? Although the purchase is for our game, it will still process through your Apple accounts and the payment method assigned to them. They will have more insight on why a purchase is either being blocked or notifications aren't reaching the parental account.

  • holtz1080's avatar
    holtz1080
    6 years ago

    Yes I was on the phone with Apple for an hour and they were unable to find anything out. They didn’t see any request to purchase on the iPod or messaging be sent. They suggested coming to EA to see if the transaction could be cancelled. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @holtz1080 

    This is really strange! As much as I'd like to help you directly with this, our forum staff is unable to make any account changes. What I recommend doing is reaching out to our EA Help team on Twitter or Live-Support team at Help.EA.com so one of our Advisors can take a look at both of your linked accounts. 

    If you linked both accounts to Facebook in the past (this can be seen under your settings menu in Madden Mobile), I'd try un-linking it and re-connect it. You won't lose any progress. Go to your Facebook app and under Settings>Apps remove Madden Mobile there. Re-launch Madden Mobile. 

    EA Help on Twitter
    https://twitter.com/EAHelp

    Live-Support at Help.EA.com

    https://help.ea.com/en/contact-us/

  • ColinBRULES's avatar
    ColinBRULES
    6 years ago

    In madden mobile, I tried to buy 2,000 madden cash for $20. I have family sharing and got this approved, but for some reason it keeps saying, “Your transaction is awaiting parent approval”. This has been going on for a few months whenever I have tried to buy something. How can I fix this?

  • nerualwonk's avatar
    nerualwonk
    6 years ago
    @holtz1080
    I had this issue too and made a ton of attempts to get it to work on child's iPad to no avail. I eventually logged in with his apple id on my iPhone game center. Downloaded the game and opened it up. It found his team using existing log in and I was able to go back to the store and purchase the madden money. It charged me only once and when we closed madden and reboot the device and logged in he had his madden money and was able to make his purchase. Hope that works for you.
  • Darchei2010's avatar
    Darchei2010
    6 years ago

    Ya. The same thing happened to me. I bought a $2 offer in madden mobile when I bought it said I should ask parent permission because I have family sharing and I asked. After I came back to the app it did not give me anything. I tried it again and it said parent approval waiting. Now I was already waiting for almost a month and it still does not work.

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