Forum Discussion

holtz1080's avatar
holtz1080
6 years ago
Solved

Parent approval not sending.

My son is trying to purchase the tomorrow’s superstars sideline pass. He gets the attached message but I don’t get the approval message. We have tried waiting since 2-22 it has not reset, deleted and...
technical issues
  • EA_Blueberry's avatar
    EA_Blueberry
    6 years ago

    @holtz1080 

    This is really strange! As much as I'd like to help you directly with this, our forum staff is unable to make any account changes. What I recommend doing is reaching out to our EA Help team on Twitter or Live-Support team at Help.EA.com so one of our Advisors can take a look at both of your linked accounts. 

    If you linked both accounts to Facebook in the past (this can be seen under your settings menu in Madden Mobile), I'd try un-linking it and re-connect it. You won't lose any progress. Go to your Facebook app and under Settings>Apps remove Madden Mobile there. Re-launch Madden Mobile. 

    EA Help on Twitter
    https://twitter.com/EAHelp

    Live-Support at Help.EA.com

    https://help.ea.com/en/contact-us/

nerualwonk's avatar
nerualwonk
6 years ago
@holtz1080
I had this issue too and made a ton of attempts to get it to work on child's iPad to no avail. I eventually logged in with his apple id on my iPhone game center. Downloaded the game and opened it up. It found his team using existing log in and I was able to go back to the store and purchase the madden money. It charged me only once and when we closed madden and reboot the device and logged in he had his madden money and was able to make his purchase. Hope that works for you.

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