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d2fadfff034710b's avatar
d2fadfff034710b
8 years ago
Solved

Purchase Failed-We're Sorry But The Transaction Was Not Successful.

Have this error message in Madden Mobile on my Samsung Galaxy S7 which keeps popping up every time i open the app or switch apps then switch back to it. Purchase Failed-We're Sorry But The Transactio...
technical issues
  • d2fadfff034710b's avatar
    d2fadfff034710b
    8 years ago
    After maintenance today i logged back in to find my issue has been resolved thanks for your help Barry
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
8 years ago

@d2fadfff034710b7

Can you let us know if the following specific steps help you with this please.

  1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
  2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
  3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
  4. Reboot the device before retrying.

Thanks.

Anonymous's avatar
Anonymous
8 years ago

I am receiving the error message on my iOS device. It has been happening since the beginning of November. I am kind of glad that it is happening because it is preventing me from spending anymore money on this game. lol. Seriously, I've spent too much as it is... I did get some gift cards for Christmas and would like to purchase the Snowy Signature Pack for 2,000 madden cash. Let me know if there's anything you can do to fix it -- any suggestions would be greatly appreciated. Do you need my User ID or any additional information?

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