Forum Discussion

8 years ago

Solved

Purchase Failed-We're Sorry But The Transaction Was Not Successful.

Have this error message in Madden Mobile on my Samsung Galaxy S7 which keeps popping up every time i open the app or switch apps then switch back to it. Purchase Failed-We're Sorry But The Transactio...

technical issues

d2fadfff034710b
8 years ago
After maintenance today i logged back in to find my issue has been resolved thanks for your help Barry

EA_Barry

Community Manager

8 years ago

@d2fadfff034710b7

Can you let us know if the following specific steps help you with this please.

Make sure your Google Play Store app is up to date. It should be version 8.3.73 or later.
In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data. Only clearing the cache is not enough.
Reboot the device before retrying.

Thanks.