Community Manager@d2fadfff034710b7@marblesthebeagle@ceraso2373@mundayjason@jds250
The appropriate people are aware of this issue and are working to resolve as soon as possible. No ETA for the fix is currently available.
Barry maybe you can help.
I received a follow up today from EA specialist and they said they would solve my problem and send me the UF pack. So i opened up the game and all i got was 3 gold ultimate freeze players and 2 more in a crummy pack that has stuff i cant use. I did get the 500 madden cash but not the 2 elite Ultimate Freeze players. what i got is about 1/10th of what i paid for. I emailed him back and he said he could not help me anymore and that my case was closed and that he could not give me my 2 elite UF Players and that he had checked at every level and there was no more help for me. I still cantplay the game with the annoying pop up. according to you EA knows about this issue so why do they not want to honor my purchase or refund my 19.99. Reall frustrated ready to hang it up except for all t he cash effort etc i put in over the holidays. But now im just frustrated playing.
Any help?
Thanks in advance
