Forum Discussion

8 years ago

Solved

Purchase Failed-We're Sorry But The Transaction Was Not Successful.

Have this error message in Madden Mobile on my Samsung Galaxy S7 which keeps popping up every time i open the app or switch apps then switch back to it. Purchase Failed-We're Sorry But The Transactio...

technical issues

d2fadfff034710b
7 years ago
After maintenance today i logged back in to find my issue has been resolved thanks for your help Barry

d2fadfff034710b

8 years ago

Bumping this thread again still have the same issue patiently waiting for a solution

d2fadfff034710b

8 years ago

Giving this another bump i know there was no ETA on a fix for this issue but is there any likelihood of it being fixed this year? Infuriatingly annoying getting popups every day

EA_Barry
Community Manager
8 years ago
@d2fadfff034710b7 @beckette11 @P4cificus @GhostsCrown @chasrman

Just a quick update on this issue. A potential fix is scheduled and will be made available to players soon. I cannot give an exact date as that is subject to change. My advice is to check for an update quasi-regularly.
- d2fadfff034710b
  8 years ago
  Thanks for the update Barry
- Anonymous
  8 years ago
  Thanks Barry, we appreciate the help. Are you saying that there will be an update to the game that will fix this or a round about way to fix it? Just wanted to make sure.
  - EA_Barry
    Community Manager
    8 years ago
    @chasrman
    
    The fix will likely be on our side of things.