Forum Discussion

8 years ago

Solved

Purchase Failed-We're Sorry But The Transaction Was Not Successful.

Have this error message in Madden Mobile on my Samsung Galaxy S7 which keeps popping up every time i open the app or switch apps then switch back to it. Purchase Failed-We're Sorry But The Transactio...

technical issues

d2fadfff034710b
7 years ago
After maintenance today i logged back in to find my issue has been resolved thanks for your help Barry

d2fadfff034710b

8 years ago

Giving this another bump i know there was no ETA on a fix for this issue but is there any likelihood of it being fixed this year? Infuriatingly annoying getting popups every day

EA_Barry

Community Manager

8 years ago

@d2fadfff034710b7 @beckette11 @P4cificus @GhostsCrown @chasrman

Just a quick update on this issue. A potential fix is scheduled and will be made available to players soon. I cannot give an exact date as that is subject to change. My advice is to check for an update quasi-regularly.

d2fadfff034710b
8 years ago
Thanks for the update Barry
Anonymous
8 years ago
Thanks Barry, we appreciate the help. Are you saying that there will be an update to the game that will fix this or a round about way to fix it? Just wanted to make sure.
EA_Barry
Community Manager
8 years ago
@chasrman

The fix will likely be on our side of things.
Anonymous
7 years ago
Having the same issue.. I tried buying the $9.99 elite super bowl player at Halftime (EA halftime debacle) and it has been coming up ever since. Never received the elite player and now I can’t buy the TOTY badges even though I have money in my ITunes account... This is ridiculous!!
Anonymous
7 years ago
Now TOTY is out and STILL CANT PURCHASE ANYTHING!!! No packs or stamina. This is garbage! EA must be making a ridiculous amount of money to not worry about all the money they are losing by not fixing this issue!!
Anonymous
7 years ago
Nothing??? STILL??? This is absolute garbage!!! I want some of these TOTY packs, but this so called. “FIX” is taking this long?? Why would EA release a game that they don’t plan on making sure it works??
Anonymous
7 years ago
EA made time to put together flash sales to go along with TOTY event, but not enough time to fix our issue... I have spent too much money to just stop playing, also my league and I are very active. HOWEVER here I am falling from the 2nd best team in my league to middle of the pack because I can’t purchase anything that is suppose to help me upgrade my team!!!

Barry how is this taking this long?? There is absolutely NO WAY this is more than a week fix. Unless finding a problem in a very simple smartphone code is that hard for EA
d2fadfff034710b
7 years ago
After maintenance today i logged back in to find my issue has been resolved thanks for your help Barry