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d2fadfff034710b's avatar
d2fadfff034710b
8 years ago
Solved

Purchase Failed-We're Sorry But The Transaction Was Not Successful.

Have this error message in Madden Mobile on my Samsung Galaxy S7 which keeps popping up every time i open the app or switch apps then switch back to it. Purchase Failed-We're Sorry But The Transactio...
technical issues
  • d2fadfff034710b's avatar
    d2fadfff034710b
    7 years ago
    After maintenance today i logged back in to find my issue has been resolved thanks for your help Barry
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
8 years ago

@d2fadfff034710b7

Can you let us know if the following specific steps help you with this please.

  1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
  2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
  3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
  4. Reboot the device before retrying.

Thanks.

Anonymous's avatar
Anonymous
7 years ago

Hi can you help having real issues mine might be bit more complicated lol I'm playing on an amazon fire 7 I have funds (coins) in my amazon account all my details are correct and 1 click is set up but when I try to buy madden cash in game it won't let me....it let's me choose the package put my password in then when I click the "pay by 1 click" (which is the only method of payment) it says its not set up with a quick tab to my amazon 1 click settings page where I can't change anything different lol been trying hours now just wanna blow some cash 😠😂

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