Forum Discussion

Seasoned Newcomer

Re: I can't purchase madden cash on madden mobile 18

I purchased a pack and when I clicked on the Apple Pay the app restarted and I got charged but never received the pack. Now I have the same problem as everyone else on here. I had multiple purchases before that. Sucks with the Most Feared being out. This is my fifth year playing, but it may be my last. I have had multiple problems with the app this year.

3 Replies

Anonymous
8 years ago
Approved
This is absolutely insane at this point. This has been going on for months. And to say that the fix for the issue may not be in the next update but a future one is just *. If you know how to fix it... FIX IT. At this point you are losing money and players. And creating an unfair advantage for all those that can make purchases. The compensation for this bs had better be amazing. I have personally spent over $1000 on this game in the last two years. And now I don't know that I would ever spend another penny after the way this issue has been handled. Or should I say NOT handled.
Subwayftlong
8 years ago
Same for me too...
iOS
subwayftlong
ID 16533504
purchase made 1 week ago (see my open case that keeps telling me it is my device)
please fix this. If we miss the most feared event that's such a loss. The way the game is set up this year if you don't make purchases, you can't progress. I want to spend money... Fix it please.
bigjoeyjoe35
8 years ago
The same exact thing happened to me. Apple refunded my money but still. I contact EA customer support and they have me go through these BS steps instead of just being upfront and telling me that this is a known problem. It would’ve been better for them just to be honest upfront. I play EA games and a variety of platforms but this customer service makes me second guess my decision to continue buying their products.