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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Madden mobile won't load on my phone

Hey there!

Sorry to hear about the loading trouble you're having, @yschultz13 

Can you try running though these steps below, including a full re-install of the app and checking your device for updates?

Let me know what type of device you're playing on so I can also verify it meets the minimum system requirements.

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

6 Replies

  • yschultz13's avatar
    yschultz13
    4 years ago

    Ya I've restarted my device, I've re-downloaded the app, and I've made sure everything was updated. The phone i have is a pixel 4A. I've been playing this game for years and never had any issues so I would love to play the new season. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey, @yschultz13 

    I went out on a brief vacation when I sent out my last message and starting to catch up now. I wanted to check in with you to see if you were able to get back into the game since the game's update earlier in September. 

  • fishesnipples's avatar
    fishesnipples
    4 years ago

    @EA_Blueberry wrote:

    Hey, @yschultz13 

    I went out on a brief vacation when I sent out my last message and starting to catch up now. I wanted to check in with you to see if you were able to get back into the game since the game's update earlier in September. 


    Mine doing the same thing I tried doing everything u said to the other person still nothing working I play on I iPhone 8 i need help ?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @fishesnipples 

    Are you outside of the country at the moment, too? Have you tried toggling WiFi off to connect to the game via mobile network?

    Another option is to fully remove the WiFi channels from your phone and then re-add them. 

  • springyjr's avatar
    springyjr
    2 years ago

    My app won't work I've tried re installing it checking for updates everything this app just don't work

  • shshshdh's avatar
    shshshdh
    2 years ago

    Can you help me the thing says it fails initialize EAs server

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