Receivers not looking for the ball

It has gone way beyond the "it's getting out of hand" point that the receivers don't react to and/or look for the ball, especially in comparison to the way the defense does as soon as you even just move your finger towards an icon to tap it, and constantly gets hit in the back or in the helmet. This happens often and throughout various stages of the route, within 5 yards, beyond 5 yards, 15-30 yards down field and halfway through if it's a crossing route etc. It's ridiculous and frustrating that it happens at all, but, even more so, that it happens during events that we have to pay to play and during games. It happens so often and has been going on for so long without being addressed it seems like it's supposed to happen. If it isn't one thing, it's a bunch of others. Couple this with the inevitable network timeouts, or anything else, and it's that much more aggravating to deal with.